Privacy Policy

Last updated: [DATE] · Version [1.0]

DRAFT — this document is a template prepared for Celaviee and REQUIRES REVIEW BY A QUALIFIED DATA-PROTECTION ADVISOR before publication. It involves health data, EU/UK data subjects and transfers to Albania. Items in red are placeholders the owner must complete.

1. Who is responsible for your data

The data controller is [REGISTERED LEGAL ENTITY NAME], [REGISTERED ADDRESS] ("Celaviee", "we"). Contact: [email protected] · +1 (518) 520-4364.

2. What we collect

• Contact details you provide: name, country, email, phone number.
• Information about your case that you choose to share, including photos and X-rays (health data).
• Messages exchanged with our team and with Alessia, our AI assistant (conversations may be recorded and processed to provide the service).
• Technical data set by the widgets you consent to (see Cookies below).

3. Why we process it, and on what basis

We process your data to prepare your free video consultation, treatment plan and itemized quote, to arrange travel-related services, and to stay in contact with you. Health data is processed on the basis of your explicit consent, which you can withdraw at any time. [ADVISOR TO CONFIRM lawful bases per jurisdiction]

4. Who receives your data

To prepare and deliver your plan, the information you share — including photos and X-rays — is passed to our partner clinic in Tirana, Albania (identified in your treatment plan). Albania is outside the EU/UK; transfers are made [ADVISOR TO COMPLETE — transfer mechanism / safeguards]. Our website and CRM run on the HighLevel (LeadConnector) platform, which processes form, chat and AI-assistant data on our behalf.

5. How long we keep it

Retention period: [OWNER/ADVISOR TO COMPLETE]. You may request deletion at any time.

6. Your rights

Depending on your jurisdiction, you can request access, correction, deletion, restriction, portability and to withdraw consent, and you may complain to your supervisory authority. Write to [email protected].

7. Cookies and similar technologies

Essential functionality does not require consent. Our chat widget and Alessia, the AI assistant, set cookies and only load after you choose "Accept" in the consent banner. You can change your choice by clearing this site's data in your browser. [ADVISOR TO COMPLETE — full cookie table]

8. Alessia — AI assistant

Alessia is an AI assistant. She does not provide medical advice, and conversations with her may be recorded and processed to provide and improve the service.

9. Changes

We may update this policy; the version published here applies. Material changes are indicated by the date above.